Don't Bank on VoC: Discover the Power of Silent Feedback

Learn how to activate the voice of the silent.

Customer feedback is essential to CX, yet traditional VoC approaches have limitations. That's because programs that rely on survey responses capture feedback from only 4% of customers on average. This webinar will put you at the forefront of a paradigm shift in VoC, showcasing how AI now allows banks to activate the voice of the silent to make customer feedback more accurate, complete and representative of 100% of your customers' experiences. I'll be joined by Debbie Braney, SVP Global Marketing at Glassbox as she shares use cases from leading financial institutions that show how listening to the voice of the silent leads to better customer outcomes.   Join us for this webinar to learn: The limitations of traditional VoC approaches How that impacts key business KPIs and product decisions What Voice of the Silent does differently How VoS empowers banks to clearly understand CX issues and their impact to all customers–even those not sharing feedback SAVE YOUR SEAT The webinar will be hosted tomorrow—Wednesday, February 21 st at 2pm ET. Can't make it live? All registrants will receive a link to the on-demand playback. I hope to see you there, Jim Marous Owner, Digital Banking Report Co-Publisher, The Financial Brand © 2024 by Banking Transformed, 8803 Brecksville Road. Suite 7-223, Brecksville, OH. If you unsubscribe from this list, you will no longer receive notices about the Banking Transformed podcast or webinars. To unsubscribe, click this link.