Don’t Bank on VoC: How to Activate the Voice of the Silent

This webinar will put you at the forefront of a paradigm shift in VoC.

In the banking industry, customer feedback is essential to measuring and understanding CX. Yet Voice of the Customer (VoC) programs that rely on survey responses capture feedback from only 4% of customers on average. This webinar will put you at the forefront of a paradigm shift in VoC, showcasing how AI now allows banks to activate the voice of the silent to make customer feedback more accurate, complete and representative of 100% of your customers' experiences. Debbie Braney, SVP Global Marketing at Glassbox will explore use cases from leading financial institutions that show how listening to the voice of the silent leads to better customer outcomes.   Join this webinar to learn: The limitations of traditional VoC approaches How that impacts key business KPIs and product decisions What Voice of the Silent does differently How VoS empowers banks to clearly understand CX issues and their impact to all customers–even those not sharing feedback Register for this Free Webinar WEBINAR: Don't Bank on VoC: How to Activate the Voice of the Silent WHEN: February 21st at 2 pm ET Copyright © 2024 by Banking Transformed, 8803 Brecksville Road. Suite 7-223, Brecksville, OH. If you unsubscribe from this list, you will no longer receive notices about the Banking Transformed podcast or webinars. To unsubscribe, click this link.