Everything You Know About the Future of Banking May Be Wrong

AI is changing banking. But even amid the hype, what the technology means for employees remains to be seen.

THE FINANCIAL BRAND

Uncover valuable insights for organizations looking to get better ROI — IDC InfoBrief AI to Shake Up Banks' Employee Ranks, But Not How You Think AI is changing banking. But even amid the hype, what the technology means for employees remains to be seen. Read article. Why Issues with Customer Service Are Hurting Satisfaction with Direct Banks While their ratings have fallen versus 2022, direct banks still outdo all other provider categories. Read article. How Can Retail Banks Win the Fintech War By Defining the 'Jobs to be Done' Retail banks must mimic the tactics and mindset that power their competitors – and understand what their customers have "hired" them to do. Read article. Fast-Track Your Way to Collecting More If you’re trying to do more with less, use a collections performance suite that offers upfront pricing, timing and results. It’s proven across a range of products to create efficiency and increase dollars collected. Learn more. How to Turn Frontline Staff into Superior Digital Advocates Frontline employees are critical in digital transformation initiatives. But to turn staff into effective digital advocates, banks need to provide them with... Read more.

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